Q: I tried following one of the above procedures for my problem, but it didn't help. Should I send it back?
A: If the problem is with a microMICR product, first contact our technical support. Phone 954-922-8044 or email This email address is being protected from spambots. You need JavaScript enabled to view it.. Please have your customer ID and the Part Number of the product ready and a complete description of the problem. If it is necessary to return the product, the technician will assign you an RMA (Return Merchandise Authorization) Number, which you'll need to write on the outside of the shipping carton.
Do not send any product back to microMICR without first obtaining an RMA (Return Merchandise Authorization) Number.
Q: What is microMICR's warranty on its MICR Toner Cartridges?
A: MICR Toner cartridges from microMICR Corporation are manufactured in our own facility using strict quality control standards, assuring the highest performance and reliability available.
Each microMICR Toner Cartridge is warranted to meet ANSI/ABA print quality and signal strength standards when used with the proper E-13B font and MICR bond check stock; and to be free from defects in materials and workmanship for a period of one year from date of purchase, or until the toner is depleted, if sooner.
Defects in MICR Toner Cartridge print quality, material, or workmanship should be reported to microMICR. Upon inspection of the cartridge with print samples, if we find it to be defective, we will replace the cartridge.
If the product is damaged, such damage must be determined not to have been caused by misuse or abuse by the user. Toner cartridges that are empty or nearly empty are deemed to have been used and, therefore, are not considered defective.
Note: In no event shall microMICR Corporation be liable for any incidental, consequential, special, indirect, punitive, or exemplary damages or lost profits from any breach of this warranty, or otherwise.
Q: What is microMICR's warranty on its Font Products?
A: MICR Font Products from microMICR Corporation are manufactured or assembled in our own facility using strict quality control standards, assuring the highest performance and reliability available.
Each microMICR Font Product is warranted to be free from defects in materials and workmanship for a period of six months from the original date of purchase.
Any microMICR Font Product suspected of being defective should be reported to microMICR. After it is returned for inspection, if we find the Font Product to be defective, we will replace it.
If the product is damaged, such damage must be determined not to have been caused by misuse or abuse by the user.
Note: In no event shall microMICR Corporation be liable for any incidental, consequential, special, indirect, punitive, or exemplary damages or lost profits from any breach of this warranty, or otherwise.